Privacy Policy – Opool LLC

Effective Date: July 22, 2024

1. Information We Collect

• • Name and last name

• • Email address

• • Phone number

• • Billing and shipping address

• • Payment information (processed through secure third-party platforms)

• • Order history and browsing behavior

• • IP address and browser data (cookies)

2. How We Use Your Information

• • Process and deliver product or service orders

• • Send confirmations, updates, or invoices

• • Respond to customer inquiries

• • Send promotions or newsletters (only with consent)

• • Improve website and user experience

• • Fulfill legal or regulatory obligations

3. Use of Cookies

• We use cookies and similar technologies to:

• • Remember your preferences

• • Improve site functionality

• • Analyze user behavior

• • Personalize content or ads

• You may disable cookies in your browser settings, though it may affect site functionality.

4. Data Protection

• We take reasonable technical and organizational measures to protect your personal data:

• • Encrypted transactions

• • Restricted access to sensitive information

• • Protection against unauthorized access and misuse

5. Information Sharing

• We do not sell or rent your personal information. We may share your data only with:

• • Service providers (shipping, payments, technical support)

• • Legal authorities if required by law

• • For fraud prevention or service security

6. Your Rights

• You have the right to:

• • Access your personal information

• • Request correction or deletion of your data

• • Withdraw consent for data use

• • Request limitation or objection to processing

• To exercise your rights, contact us at: opoolllc@gmail.com

7. Third-Party Services

• Our website may contain links to other websites. We are not responsible for their privacy practices.

• We recommend reviewing their policies before submitting any data.

8. Children's Privacy

• Our products and services are not directed to children under 18.

• We do not knowingly collect personal information from minors.

9. Policy Updates

• We reserve the right to update this policy at any time.

• Any changes will be posted on this page with an updated effective date.

10. Contact Information

• If you have any questions or concerns about this privacy policy, please contact us:

• • Email: opoolllc@gmail.com

• • Phone: (786) 793-5416

• • Website: www.opoolclean.com

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Shipping & Returns Policy

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Shipping Policy

• • We currently offer delivery services within Miami-Dade County.

• • Orders are typically delivered within 24 to 48 hours of purchase.

• • Delivery is available Monday through Saturday, excluding holidays.

• • Shipping fees may apply based on order size and delivery distance.

• • You will receive a confirmation message once your order is on the way.

Returns Policy

• • Returns are accepted within 7 calendar days from the date of delivery.

• • Only unused and unopened products in their original condition will be accepted.

• • Opened chemical containers or used items are not eligible for return.

• • To request a return, please contact us at opoolllc@gmail.com or (786) 793-5416.

• • Approved returns will be refunded via the original payment method or store credit.

• • Customers are responsible for return shipping or drop-off unless the product was incorrect or defective.